As our products are custom made to order, we don't offer refunds unless the item is faulty. We hope you love your order, but do contact us at email@example.com if you have a problem, and we'll be happy to help.
WHEN WILL MY PRODUCTS BE DISPATCHED?
Our turnaround time is 5 working days to make clothing & homeware items, 2 working days for jewellery items, so your products will be dispatched within this period. In the unlikely case of an item being out of stock, we’ll contact you with an update to detail the delay and ask you how you'd like to proceed.
Royal Mail 24 Tracked - £3.99 (1-3 working days)
Royal Mail recorded - £4.99 (2-5 working days)
Courier - £6.50 (1 working day)
Courier Large Package - £9.99 (1 working day)
CHRISTMAS ORDER CUT-OFF DATE
Order items by the 13th of December to receive in time for Christmas
HOW ARE MY PRODUCTS SHIPPED?
Depending on size, quantity and your choice of shipping method, orders are shipped by Royal Mail, DPD, USPS or P2P.
Royal Mail 24 services: 1 to 3 days
Royal Mail 48 services: 2 to 5 days
Courier: Next working day
HOW CAN I TRACK MY ORDER?
Your tracking code will be included in the dispatch notification sent to your email address.
WHY DOES MY PAYPAL RECEIPT MENTION 'KIDZ KLUB?'
Bigkid Collective is a social enterprise and a subsidiary of the charity Kidz Klub Leeds (Charity Number 1194238). All the proceeds go towards the work the charity does with vulnerable children. When you buy from Bigkid Collective you are supporting the work of Kidz Klub Leeds.